Privacy for direct business inquiries.

1. Scope of this policy

This policy applies to the public TruNexo website and business correspondence sent to or from edison@trunexo.com, and messages exchanged through TruNexo's published WhatsApp Business number. The website hosting provider may process routine connection, security and diagnostic logs as needed to deliver and protect the site. Project inquiries themselves are received by email or WhatsApp.

2. Information received in an inquiry

Depending on what you choose to send, an inquiry may include:

• identity, company, country and business contact details;
• product, quantity, budget, destination and sourcing requirements;
• specifications, certifications, timelines and files the user chooses to provide;
• correspondence, accepted scopes, invoices and service records; and
• message delivery and security information associated with the inquiry.

3. Language preference cookie

When you actively choose English, Spanish or Arabic, this website stores a first-party functional cookie named trunexo_locale. Its value is en, es or ar and it is kept for up to 12 months so the root address can return you to your chosen language. It does not contain your name, contact details or inquiry content. You can remove it through your browser settings or replace it by selecting another language.

3a. Optional source-link codes

Some social-profile links include a fixed code identifying the platform and regional account link used. Only one of four approved codes is carried in internal page links and added to editable inquiry email or WhatsApp drafts. You may remove the code before sending. It does not verify which video you watched, your location or your identity. Shared links may carry the same code.

This feature adds no tracking cookie, browser-storage identifier, advertising pixel or analytics request, and does not send a message automatically. The code may appear in routine hosting logs and in messages you choose to send; received codes help us understand inquiry sources. Opening a clean website address without source parameters does not retain a previous code. Existing language-cookie and communication-provider practices remain as described here.

4. How information is used

Information is used to assess project fit, communicate with the buyer, clarify requirements, prepare a scope and quotation, perform accepted services, maintain necessary commercial records, prevent abuse and comply with legal duties. It is not sold as a contact list.

5. Communication providers and project recipients

Messages and attachments are processed through iCloud Mail and related infrastructure for email, or through WhatsApp and related Meta infrastructure for WhatsApp conversations. Each provider's own terms and privacy practices also apply. When necessary to evaluate an inquiry or perform an accepted project, relevant information may also be shared with selected suppliers, inspectors, laboratories, brokers, forwarders or professional advisers. Information is limited to what each recipient reasonably needs, and may also be disclosed where required by law or to protect legal rights.

6. Cross-border processing

Sourcing work connects buyers outside China with suppliers and service providers in China and sometimes other jurisdictions. Messages and accepted project information may therefore be accessed or processed across borders, subject to applicable contractual and legal safeguards.

7. Retention

Inquiry messages and attachments are kept only for as long as reasonably necessary to evaluate the inquiry, communicate with the sender, perform an accepted project, maintain required business or accounting records, resolve disputes and meet legal obligations. Unsuccessful inquiries are deleted or anonymized when they are no longer reasonably needed, subject to routine backup and legally required retention.

8. Security

Reasonable access controls and the security features provided by the relevant communication service are used, but no messaging system can promise absolute security. Do not send passwords, payment-card numbers or unrelated sensitive personal data. Send only the information and attachments needed to assess your sourcing inquiry.

9. Individual rights

Depending on applicable law, an individual may be able to request access, correction, deletion, restriction, objection, portability or withdrawal of consent, and may complain to a regulator. Privacy requests may be sent to edison@trunexo.com. Requests may be subject to reasonable identity verification and applicable legal limits.

10. Children

The planned services are business-to-business and are not directed to children. TruNexo does not knowingly seek information from minors.

11. Updates and contact

This policy may be updated when the website, communication infrastructure, service model or legal requirements change. Questions about this policy may be sent to edison@trunexo.com. Also review the Service Terms.