A contractual service relationship begins only when the client and the identified contracting party both accept a written scope, fee and responsibility split. Payment terms and any other engagement-specific conditions will be included in that written acceptance or agreement.
1. Purpose and status
This public website describes services offered under the TruNexo trade name and is provided for general information and project-fit review. Website content, an email, a call or a draft proposal does not by itself create an agency, fiduciary, employment, partnership or paid-service relationship.
2. Email and WhatsApp inquiries
Project inquiries may be sent to edison@trunexo.com or the WhatsApp Business number published on this website. Sending or receiving a message does not place an order, reserve capacity, require a quotation or create a contract. Do not send passwords, payment-card numbers or unrelated sensitive data. The Privacy Policy explains how messages and attachments are handled.
3. Service scope
Depending on an accepted written scope, services may include supplier research, quotation comparison, supplier communication, factory visits, production follow-up, sample coordination, inspection coordination and export-document coordination. Deliverables, exclusions, timing and client dependencies will be stated for each engagement.
4. Independence, quotations and payments
TruNexo's role is buyer-side support. Original quotations from the supplier or a disclosed export entity should remain visible. Unless a written scope expressly states otherwise, the buyer pays the supplier or disclosed export entity directly for goods, while sourcing and service fees are documented and charged separately by the identified contracting party. TruNexo does not promise that any supplier is exclusive, independent or free from commercial risk.
5. Export customs and destination clearance
The declared exporter is responsible for China export declaration, either directly where qualified or through an appropriately registered customs broker; a freight forwarder may coordinate that process but does not replace the declared exporter. The buyer or importer of record normally handles destination-country import clearance, licences, product approvals, duties and taxes through its local broker unless the goods contract expressly assigns them differently under an agreed Incoterms® rule. TruNexo may coordinate and check document consistency, but does not act as exporter, customs declarant, importer of record or customs adviser under the current service model.
6. Client compliance responsibilities
The client must provide accurate product, destination, end-use and regulatory information and independently confirm import eligibility, mandatory standards, intellectual-property rights and restricted-goods requirements. Product classifications and regulatory observations are for coordination only and must be confirmed by qualified customs, legal, testing or certification professionals.
7. Suppliers and other third parties
Suppliers, laboratories, inspectors, brokers, forwarders and payment providers remain independent third parties. Checks can reduce risk but do not guarantee their identity, solvency, future performance, legality or continued compliance. Their own contracts and terms may apply.
8. Visits and inspections
A visit or inspection is limited to the agreed date, location, sampling plan, access and written checklist. It is not a guarantee of every unit, hidden defect, future production, laboratory compliance or shipment acceptance. The client remains responsible for final commercial decisions.
9. Fees, payment, cancellation and refunds
No payment is accepted through this website. Any research fee, commission, visit fee, expense, payment milestone, cancellation rule and refund rule applies only when included in an accepted written scope. Published prices are planning references and may change with complexity, location, risk or required third-party work.
10. Confidentiality and intellectual property
Each party should use non-public commercial information only for the agreed project and protect it with reasonable care, subject to required disclosure and approved third-party sharing. Clients must have the right to provide product drawings, brands and other materials. Ownership and permitted use of project deliverables will be defined in the written scope.
11. Website availability and liability
This public information site is provided as available, without a promise that its content is complete, error-free or suitable for a specific transaction. Service-specific warranties, exclusions, indemnities and any liability cap will be set in the final written agreement. Nothing here excludes liability that applicable law does not allow to be excluded.
12. Events outside reasonable control
Neither party should be responsible for delay caused by events reasonably outside its control, including government action, customs holds, carrier disruption, supplier shutdown, natural disaster, conflict or system outage, subject to the final written agreement.
13. Governing law and disputes
Governing law, venue and dispute procedure will be stated with the contracting-party details in the accepted written scope or agreement for each engagement. Unless and until that document is accepted by both sides, this website and related correspondence create no service contract.
14. Changes and contact
These terms may be updated when the website, service model or legal requirements change. Questions may be sent to edison@trunexo.com.